Drawing on over 20 years of experience in higher education and having worked across various Students' Unions and charities, I provide independent, practical operational support to the third sector. I deliver objective, confidential assistance tailored to your organisation's immediate or ongoing requirements.

 

I partner with organisations on a flexible basis, offering support for reviews, independent investigations, and ongoing retainer contracts.

 

SERVICES

Board Governance: Comprehensive, behind-the-scenes secretarial support. I manage board administration, including agenda setting, paper distribution, accurate minute-taking, and ensuring regulatory compliance.

 

Complaints Handling: Objective investigation and management of complex complaints, ensuring procedural fairness and clear resolutions. Offering front of house complaints and triage services.

 

Independent Advice Work: Specialist casework support for SU advice centres. I manage complex student caseloads, navigating academic appeals, misconduct hearings, and welfare support.

 

 

Contact me to discuss your operational needs:

Email: fionajetheridge@gmail.com